At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Today, as a market leader in enterprise application software, we engineer solutions to fuel innovation, foster equality, and spread opportunity for our employees and customers across borders and cultures.
YOUR FUTURE ROLE
We are thrilled to announce an exciting opportunity to join our team as a Customer Officer for the APAC region of Enterprise Cloud Services. In this pivotal role, you will be instrumental in shaping and managing our journey towards a unified and competitive business, with a strong emphasis on customer engagement and relationship management.
* Manage appointments, enquiries, and complaints from customers or clients, ensuring accurate and efficient resolution of issues.
* Complete various administrative duties such as data entry, order processing, and follow-up calls.
* Capture action items after customer meetings and engage with appropriate departments to ensure execution of requested actions.
* Facilitate high-quality briefings for the Senior Vice President of Enterprise Cloud Services, ensuring organized customer meetings.
* Manage every customer-related topic on an executive level, collaborating closely with our Customer Success Board area.
* Address long-standing issues using effective de-escalation management techniques in collaboration with stakeholders.
* Understand top customers' pain points and translate insights into actionable improvement initiatives.
* Collaborate with account engagement teams to develop a comprehensive view of our top customers.
* Define and execute strategic customer initiatives to enhance the overall customer experience.
* Build stronger relationships with customers to increase satisfaction and drive long-term success.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
* A minimum of 5 years of comprehensive software, professional services, and cloud experience.
* Demonstrated ability to lead in businesses requiring high degrees of cross-organizational interaction.
* Track record in leading customer-facing services or operations.
* Promotes a culture of trust, feedback, transparency, and values diversity.
* Strong methodological and conceptual skills paired with analytical thinking.
* Organizational talent and team player with the ability to extend trusted relationships.
* Business knowledge of the SaaS and IaaS markets, including an understanding of SAP's Cloud portfolio.
* Fluent in English, both spoken and written; fluency in Japanese is a plus.
* Result-driven, persistent, self-motivated, and able to work under pressure.
* Ability to communicate at C- / Executive-level with high attention to detail.
* Degree in business administration or applied science.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. We are purpose-driven and future-focused, with a commitment to personal development.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
EOE AA M / F / Vet / Disability :
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID : 411125 | Work Area : Administration | Expected Travel : 0 - 30% | Career Status : Professional | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid.
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