Control Centre Operator (Ref: POS007249)
Hours and Pay
Salary: £13.68 - £14.36 per hour
Salary Band: £20,001 to £30,000
Post Type: Permanent
Hours Per Week: Part time
Job and Application Details
Categories: Admin / Secretarial / Customer Services
Directorate: N/A
Published Date: 07/11/2024
Closing Date: 21/11/2024
***RESTRICTED - INTERNAL APPLICANTS ONLY***
Darlington Borough Council is looking to recruit a 20-hour Control Room Operator, available for fixed rota shifts and flexible for covering holidays & emergency cover across 24 hours, 7 days a week, 365 days a year.
The control centre operates 24 hours a day, 365 days a year on a three-shift system: 0600-1400 / 1400-2200 / 2200-0600. You must be available to work any part of the shift rota as required, which includes weekends and bank holidays, and you will be expected to stay within the control room for the full 8-hour shift, including rest breaks.
You must have approximately 1 year of previous work experience involving contact with the general public and have the ability to work as part of a team. It is essential that you have good communication, observational, and listening skills, be able to handle sensitive information, and have a good understanding of the needs of the elderly. Ideally, you will be committed to crime prevention, public safety, and the welfare of the elderly.
Some knowledge of the legislation affecting the provision of CCTV services would be advantageous, along with IT skills and call handling experience. SIA training and/or qualification would be desirable but will be provided to the successful candidate.
The successful applicant will be subject to an enhanced DBS.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
* 32 days Annual Leave plus Bank Holidays, with the option to purchase additional Annual Leave (pro-rata for part-time working)
* Access to the Local Government Pension Scheme with the option to make Additional Voluntary Contributions
* Generous Maternity, Paternity, and Adoption Leave schemes
* Staff equality forums
* Access to a wide range of training, learning, and development
* Physiotherapy service
* Confidential counselling service
* Great wellbeing offer
* Cycle to Work Scheme
* Dolphin Centre Fit for Life Discounts
* Local and National retailer discounts
* Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
For detailed information on this role, please refer to the Job Description and Person Specification.
For a further informal discussion, please contact Chris Stokoe, CCTV Duty Manager on 01325 406212 or Paul Branch, CCTV Manager on 01325 406191.
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 403217 or HR@darlington.gov.uk, who will be happy to assist.
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