Role Purpose
As part of the Operations Management Team, you will play a vital role in ensuring our Managed Services team delivers on our purpose for both our customers and our people. You will be instrumental in leading the department through its next phase of transition, with a goal of supporting future growth ensuring long-term sustainability and profitability. Ensuring our 24x7 operation run smoothly and driving our commitment to the SDI programme as part of this role is key.
As a hands-on manager you will lead teams to successfully provide consistent, high-quality service in line with SLAs and customer requirements. Focus on continual process evaluation, developing operational efficiencies and productivity will drive your decision making. You will also inspire the team to onboard new services, technologies and processes.
To be successful you will be a driven leader with experience in operational delivery roles and experience of developing, delivering and monitoring day-to-day operations. You will be motivated by a passion for getting the job done whilst maintaining high levels of customer services and quality output.
You will be passionate about building cross-departmental relationships at all levels, promoting and maintaining high morale and effective engagement at all times.
Key responsibilities
Strategic
1. Build the strategic plan for the Managed Service Operati...