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Housing Solutions Homeless Review and Complaints Officer, Liverpool
Client: Liverpool in Work
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 222c2c8f766b
Job Views: 4
Posted: 21.03.2025
Expiry Date: 05.05.2025
Job Description:
Details
The Role: Liverpool City Council is offering an exciting opportunity to be at the forefront of tackling homelessness and shaping the future of housing support in our city. As a Reviews Officer, you will play a critical role in ensuring fair and lawful decision-making within the Housing Solutions team. Managing a complex caseload, you will conduct thorough investigations into homelessness review requests, applying up-to-date case law to deliver clear, evidence-based decisions.
You will ensure the Council meets its legal responsibilities under the Housing Act 1996 (as amended), responding to reviews within statutory timescales while maintaining high standards of accuracy and compliance. Working closely with legal teams and senior management, you will contribute to the continuous improvement of review procedures, ensuring best practices are followed to minimise legal challenges. In addition, you will oversee Housing Options Service complaints, liaise with the Housing Ombudsman, and identify service improvements through case audits and performance analysis.
Salary: £44,711 - £49,764 PA
Closing date: 27/03/2025
Hours: 35 Hours Per week Full Time, Permanent
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