Description About the role We have a new opportunity for an Operational Performance Analyst to join our team in Oldham on a full-time permanent basis, hybrid working available. As the Operational Performance Analyst you will be aligned to Guinness Property and will be responsible for providing regional and consolidated operational performance MI and analysis of property conditions to the business to enable effective and timely decision-making. This Analyst role will ensure high quality information is readily available and accessible to the business for inclusions in reports, presentations, and other communications. You will produce reports, based on objective findings and analysis, and the data will be used to inform decision-making across the wider business in order to improve services and customers satisfaction. What we’re looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Analyst, but you will also have great customer service skills and a willingness to contribute ideas to create efficiencies and improvements, knowledge of social housing is highly desirable. You will also be able to demonstrate the below essential skills and experience: Good understanding and experience of data analysis and delivering performance reports. Good skills and knowledge of techniques and software for data analytics. Experience of working in teams and alone to produce quality evidence-based reports to fixed deadlines. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone. Excellent oral and written communications. Microsoft Office and Power BI specialist. Demonstrate the Guinness Behaviours. Essential Qualifications • Microsoft and/or business intelligence related professional certification or equivalent experience Desirable • Prince2 If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. INDTGP