What we do Basis Technologies provides software that empowers the world's most dynamic SAP customers to prevent change failures and automate change management. Making changes to complex, interconnected SAP systems must be managed successfully to avoid operational disruption, loss of revenue, and brand damage. Many of the world’s largest enterprises, including Honda, H&M, Britvic, 3M, and Diageo trust Basis Technologies’ software to help them achieve their business goals without this risk by eliminating change design and execution errors. Who we are Basis Technologies is a partner in the SAP PartnerEdge program, which has recently been published to both Microsoft and AWS marketplaces. We have just been officially named one of the UK's Best Workplaces by Great Place to Work®, for the third year in a row. Basis Technologies is trusted by the most dynamic SAP customers in the world, has ROI that pays back in months through proven software solutions and an enviable retention rate. We are at an exciting point as we scale from 130 global employees, we have the foundations in place to grow with purpose, whilst retaining the individual ownership and tangible impact you would expect working in a scale up organisation. At Basis Technologies, we are a global Team who collaborate across all levels, locations and departments, whilst individually having the knowledge and expertise, autonomy and accountability to drive successful outcomes. Our fast-paced environment means we embrace change, and communicate effectively, to proactively and creatively solve problems. The Opportunity Reporting into our Customer Success Director, you will manage and partner with EMEA based Enterprise organisations, who are in the forefront of SAP technology. Your role will be pivotal in ensuring our customers achieve their goals and derive maximum value from our solutions. By forging strong connections, understanding their unique needs, and tailoring our offerings, you'll serve as a trusted advisor, guiding our customers towards success. If you were to join Basis Technologies in our Customer Success Manager position, you can expect to: Drive customer engagement: Dive deep into our customers' organizations, uncovering their goals and drivers, and align our cutting-edge products and services to meet their every need. Foster collaboration: As the bridge between customers and internal stakeholders, you’ll swiftly address any queries or issues, ensuring a seamless and extraordinary experience. Fuel renewals and expansion: Seize the opportunity to unlock hidden potential by identifying avenues for cross-selling and upselling our range of innovative packaged services; and work alongside our Renewals Manager to accelerate product renewals. Champion continuous improvement : Collaborate closely with customers and our Development team to pave the way for product enhancements, transforming customer feedback into actionable insights that shape our Product Roadmap. Unleash co-marketing brilliance : Discover and harness co-marketing opportunities which showcase our success stories through compelling case studies, leaving audiences inspired and eager to embark on their own journey with us. Is this opportunity for you? To help you establish whether this role is for you, these are the key foundational characteristics you will need to be set up for success: Customer Success : Experience in managing Enterprise level clients. Proactive account management : Demonstratable experience in uncovering and driving opportunities within existing accounts, including managing stakeholders and negotiation. Exceptional communication skills : You excel at stakeholder management and can effectively navigate cross-functional teams to resolve issues and drive customer success. Showcase value : Demonstratable presentation and pre-sales skills, enabling you to effectively showcase the value of our products and services. Dynamic environment: Experience in working within a fast-paced environment, ideally within a tech scale-up. Desirable skills: Previous experience within the SAP ecosystem is highly desirable, providing you with a solid understanding of customer needs in this industry. Experience of working within a Customer Success role in a non-SaaS organisation. Why join us? Aside from the benefits of role evolution, tangible individual impact and personal growth that you would expect working in a global scale up environment, at Basis Technologies we take looking out for our employees seriously. We’re believers of Learning & Development. Organisational learning allows organisational team members to continue to advance their professional growth and development individually and as a team. That’s why each employee has access to £1,000 Learning and Development Support per year. In an effort to support the mental health of our employees, we have certified Mental Health First Aiders who support our employees across the globe in developing skills to support positive wellbeing. We run a yearly initiative which gives employees from each location the opportunity to partake in a 2 day training course to become certified by Mental Health First Aid International. Benefits and Initiatives Competitive salary package and bonus Company pension 25 days holiday per year, plus Bank Holidays Remote Hybrid working Global Flexibility (work abroad up to 1 month per year) Paid Volunteer Day Learning and Development Budget STEM Ambassador Programme Partnership Monthly Shared Knowledge Sessions Mental Health First Aiders Programme