A leading UK provider of specialist property services, offering electrical, mechanical, building repair and maintenance, as well as construction services is looking for a Business Administration Apprentice. They lead in delivering safe and sustainable property solutions, protecting customers, benefiting the environment, and enhancing communities and the lives of their employees.
This role will support the Contracts Manager, where you will be responsible for scheduling works for engineers working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector. Successful applicants will be enrolled with a local training provider as appropriate, to undertake a L3 Business Administration Apprenticeship - this is usually completed by on-the-job training, completing exercises set by the College (in work time), and on-site assessment from a College Assessor.
Working Times: Monday to Friday, 08:00 - 16:00 or 09:00 - 17:00
Duties
You will:
* Attend College once a week (as a minimum)
Alongside the apprenticeship you will:
* Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliance is maintained throughout the assigned contract.
* Be a point of contact for anything administration related.
* Be the second point of contact for all queries from customers, clients and residents via the Customer Service Team.
* Record all activity from inbound phone calls/emails within the in-house system (training provided) and assist in dealing with incoming emergency calls from residents and clients.
* Provide excellent customer service skills to our customers, clients and residents – ensuring that you are at all times clear, concise, polite and helpful.
* Have Maths and English GCSE L4+
* Have access to own vehicle due to office location.
* Efficient time-keeping and punctuality skills: You are expected to manage your time effectively, ensuring you meet deadlines, attend work or college on time, and maintain a good balance between your study and work responsibilities.
* Positive attitude to learn: A positive, proactive attitude toward learning and development. This means being open to feedback, eager to acquire new skills, and showing initiative in your personal and professional growth. You should demonstrate curiosity, enthusiasm, and a positive mindset toward learning in both academic and workplace settings.
* Effective Communication: You are expected to communicate clearly and professionally, both in writing and verbally. This includes active listening, asking questions when necessary, and engaging respectfully with colleagues, supervisors, and educators.
Desirable criteria
Not specified
Additional information
* Permanent Contracts
* Annual Appraisals and Pay Reviews
* Annual Bonus Scheme
* 32 days of paid annual leave
* Buy & Sell Holiday Scheme (up to 4 additional days)
* Share Incentive Plan
* Cycle to Work Green Bike Scheme
* CPD and sponsorship through professional qualifications
* Opportunities to participate in social value events/activities, helping enrich the lives of communities where we work
* Mental Health First Aiders across the Group
* Partnered with HSBC for Financial Wellbeing Seminars
* Partnered with Step-Change National Debt Charity for Advice and Support
* Employee Assistance Programme (EAP) – 24-hour Confidential Helpline including access to the ‘Wisdom’ App for various discounts.
How to apply
Please apply using the button above. For any further information about the role, you can contact matthew.butcher@haringey.gov.uk.
Documents
* No documents available
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