Join Our Team as a Customer Service Advisor at ProCook - temporary position!
Are you passionate about providing exceptional customer service? ProCook is searching for a dedicated Customer Service Advisor to join our vibrant team!
In this role, you will be the voice of our company, assisting customers with their inquiries and ensuring their experience with us is nothing short of fantastic.
Your Role:
As a Customer Service Advisor, you will handle customer inquiries through various channels including phone, email, and live chat. You will provide assistance, resolve issues, and deliver an outstanding level of service.
This role is a temporary position lasting 4 weeks, with the possibility of additional opportunities in the future.
A Day in the Life:
* Respond to customer inquiries promptly and professionally through different communication channels.
* Assist customers with product information, order tracking, and returns.
* Work closely with the sales and operational teams to address customer concerns.
* Maintain accurate records of customer interactions and transactions.
* Provide feedback to management on recurring issues and customer suggestions.
Requirements
What You Will Bring:
* This position is based on a rota with availability to work the below shifts:
In one week, you will work on Monday, Tuesday, Saturday, and Sunday from 8 AM to 8 PM, with Wednesday, Thursday, and Friday off.
In the following week, you will work on Wednesday, Thursday, and Friday from 8 AM to 8 PM, with Monday, Tuesday, Saturday, and Sunday off.
* A strong passion for customer service and helping others.
* Must be confident speaking on the phone and answering customer queries
* Excellent communication skills, both written and verbal.
* Experience in a customer service role or retail environment is preferred.
* Ability to manage multiple tasks and prioritise effectively.
* Problem-solving skills and a positive attitude.
* Familiarity with CRM systems and basic computer skills.
Benefits
* Hourly rate £12.32/hr
* Subsidised meals and free fruits on a daily basis
* Free parking
* Gym and shower facilities
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.
If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.