Duty Manager - The Piano Works
£31,000 + Service Charge + Bonus
?? The Piano Works is Coming to Cardiff Join Our Management Team! ??
Get ready, Cardiff! The UKs best non-stop live music venue, The Piano Works, is bringing its electrifying atmosphere to town, and were looking for passionate, music-loving individuals to join our team.
The Duty Manager plays a key role in supporting the General Manager and Assistant General Manager in the day-to-day operations of The Piano Works. This role is responsible for ensuring excellent guest experiences, maintaining operational efficiency, and leading the front-of-house team during shifts. The Duty Manager is a hands-on role requiring strong leadership, customer service, and problem-solving skills..
What's in it for you?
* £31,000 + service charge.
* Exciting bonus scheme so you share in the business success.
* An amazing 50% discount on food and drink across all our awesome venues
* 4 x Salary life assurance to support your loved ones if the worst happens
* Deals and discounts with a wide range of businesses through our discount portal
* Early access to your pay through Wagestream
* Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
* Training and development opportunities. We're invested in your success during your time with us!
* Fun and vibrant working environment with a fantastic team.
Key Responsibilities
Operational Management
* Oversee the smooth running of the venue during shifts, ensuring high standards of service and efficiency.
* Ensure compliance with licensing, health & safety, and operational regulations.
* Support kitchen, bar, and floor teams to maintain high-quality service and product standards.
* Work with the entertainment and technician team to ensure seamless live music programming and execution.
* Assist with opening and closing procedures, ensuring a secure and well-maintained venue.
Financial & Business Performance
* Support revenue growth by implementing sales strategies, promotions, and upselling techniques.
* Monitor stock levels and oversee accurate cash handling and reconciliation.
* Assist in cost control by reducing wastage and ensuring efficient resource management.
Leadership & Team Development
* Lead and support the team during shifts, ensuring smooth and effective operations.
* Motivate and encourage team members to deliver excellent customer service.
* Provide on-the-job training and guidance to staff.
* Foster a positive work environment that promotes teamwork and excellence.
Customer Experience & Brand Standards
* Ensure guests receive a high-quality, memorable experience in line with The Piano Works brand ethos.
* Handle customer queries and complaints professionally, resolving issues promptly.
* Monitor guest feedback and suggest improvements to enhance service levels.
Marketing & Event Support
* Assist with promotional activities and ensure special events run smoothly.
* Work with the management team to maximise corporate and private event bookings.
* Support social media and brand awareness initiatives where required
KPI Delivery
* As Duty Manager you will have specific and measurable KPIs allocated to you which you will be tasked with achieving
* Regular support will be provided by your GM and AGM to ensure you are equipped to deliver these KPIs
Experience
* Experience in a supervisory or managerial role within a high-volume bar, restaurant, or live music venue.
* Strong leadership and team management skills.
* Passion for live music and hospitality, with a guest-centric approach.
* Ability to work under pressure and problem-solve effectively.
* Knowledge of licensing, health & safety, and food & beverage regulations.
* Excellent communication and interpersonal skills.
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