Service Delivery Manager - Maintenance & Engineering
Liverpool St, London EC2M, UK Req #3276
21 March 2025
Service Delivery Manager
Location: Liverpool Street, London
Contract Type: Permanent, Full-Time
Salary: £65000 - £70000 (Dependant on Experience) + Private Healthcare + Flexible Benefits
About the Role:
We are looking for an experienced and dedicated Service Delivery Manager to lead a team of Contract/Site Supervisors and Service Engineers in delivering exceptional service across a high-profile, new-build static contract near Liverpool Street. This is an exciting opportunity to be part of a prestigious project involving the mobilisation and familiarization of a half a million square feet building.
Key Responsibilities:
* Oversee service delivery to meet all contractual requirements and performance metrics.
* Manage and develop a team of supervisors, engineers, and contract support staff to ensure high standards of service.
* Lead the entire mobilisation process from inception to completion, ensuring a smooth transition.
* Ensure compliance with Health & Safety standards, statutory requirements, and company policies.
* Deliver financial objectives, including gross profit targets, WIP, and debt collection.
* Conduct regular audits for quality assurance of both PPM and reactive works.
* Utilize CAFM systems and technology effectively to maximize productivity and reporting.
* Monitor first-fix times to identify training, development, and performance management needs.
* Ensure high-quality service from specialist subcontractors, providing value for money.
* Recruit, induct, and retain skilled team members while supporting succession planning and development.
* Lead monthly team meetings to communicate company updates, best practices, and initiatives.
* Maintain suitable manning levels to meet contractual obligations.
* Collaborate closely with other Service Delivery Managers and Customer Managers to enhance and expand existing contracts.
About You:
* Proven experience in delivering exceptional customer service through managing teams of supervisors, engineers, and contract support staff.
* Strong understanding of planned, preventative maintenance and reactive services.
* Demonstrated experience in contract mobilisation, cost control, and familiarity with SFG20-derived service deliverables.
* IOSH Managing Safely or equivalent safety qualification.
* Excellent communication, leadership, and organisational skills.
* Ability to engage with company and client cultures, fostering continuous improvement and innovation.
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
* 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
* Pension with a leading provider and up to 8% employer contribution
* Personal Wellbeing and Volunteer Days
* Private Medical Insurance
* Life Assurance
* Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
* Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
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