InstaStaff are currently supporting a leading retail and clothing company, based in Kings Norton, with the recruitment of their new eCommerce Specialist
You will be managing their eBay and Amazon sites and will be a specialist in this area. Your role will be to manage and optimize the online marketplace presence while delivering exceptional customer service.
This is a full-time, permanent position aimed at boosting revenue across our eBay and Amazon through product listings, up selling and customer services.
The duties of the eCommerce Specialist will include:
* Manage the companies eBay and Amazon accounts
* Create, optimize, and manage product listings on popular online marketplaces
* Monitor sales performance and implement strategies to maximize revenue
* Respond professionally to customer enquiries, reviews, and feedback
* Monitor market trends across both platforms
* Handle customer phone calls and emails with professionalism and care
* Address enquiries and resolve issues promptly across all communication channels
* Ensure a positive customer experience at every touchpoint
* Take high-quality product photos and edit them for use in listings
* Create visually appealing and accurate product images using tools such as Adobe Photoshop
* Analyse sales data and provide actionable insights to support growth.
* Monitor and optimize advertising campaigns to maximize ROI.
* Conduct market research and track competitor performance to stay ahead of trends
The ideal eCommerce Specialist will have:
* Experience in a similar role
* Knowledge of the retail and clothing industry
* Knowledge of eBay and Amazon platforms
* Experience of managing product listings on online marketplaces
* Experience using Linnworks or similar eCommerce management systems
The salary for the eCommerce Specialist will be circa £32,000 depending on experience.
The hours of work for the eCommerce Specialist are 9am – 5.30pm
Benefits include 28 days holiday including the bank holidays, free carparking, pension and staff discount.