Salary: £30,000 - £34,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Quality Manager
Department: Quality and Registry
About the Opportunity:
The Support to Study Case Officer will have responsibility for the organisation and management of Fitness to Study referrals, providing advice and guidance to staff and students and recommending the appropriate course of action in accordance with the University’s regulations and procedures. This includes the initial review of student cases, evidence gathering, management of review panels and the monitoring of associated action plans. This will involve monitoring data in relation to fitness to study and preparing reports for University Committees as part of quality monitoring procedures.
Essential requirements:
* High competence in casework management including prioritising and monitoring, including gathering evidence and information from various sources and people.
* Experience of working in a Higher Education/Further Education environment.
* Knowledge and understanding of the impact of mental health difficulties on academic engagement.
* Experience of working with a variety of IT systems including SharePoint and Office 365, Microsoft packages.
* Experience of handling complex student queries.
* Experience of action planning and reporting.
* An understanding of case management, and effective triage.
Desirable requirements:
* Knowledge of quality assurance processes in an educational context.
* Experience of working with student record systems or large IT record systems.
* Experience of working with policies and procedures relating to fitness to study.
* Understanding and knowledge of Disabled Student Allowance (DSA) support/funding.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits.
* 30 days holiday + bank holidays on top, and even a Christmas closure!
* A generous Aviva pension plan, company contributions starting from 7%
* SimplyHealth plan option
* Private Medical Insurance coverage (applies to certain job roles)
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for all family and friends
* Plus, other excellent benefits
* Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.
Closing Date: Sunday 27th of April
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below.
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