Senior Utility Analyst– 10 month Fixed Term Contract/Secondment
£27,000 - £31,000 plus great benefits (Work Level 6B)
Manchester city centre - We’re now working in a hybrid way, with colleagues dividing their time between home/remote working and the office, 2 days per week. You can find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy
We're looking for a Senior Utility Analyst on a 10 month FTC/secondment within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.
As a Senior Utility Analyst, you’ll support us to validate utility bills for suppliers, helping to make sure that they’re paid accurately and on time, and managing more complex queries on behalf of the team. This is a great opportunity to step up to a more senior position if you already have some experience in the utility industry, working in a supportive and inclusive environment.
What you’ll do
* Validate utility bills for internal and external customers, taking on complex accounts for the team
* Complete COTs (Change of Tenancies)
* Manage complex supplier/customer queries through the Salesforce case management system
* Be involved in Power Billing Transformation - reviewing our current processes and making them fit for the future
* Supplier query calls and debt resolution.
This role would suit people who have
* Advanced Microsoft Excel skills and good general IT skills (you’re comfortable using programmes in Microsoft Office / 365)
* Utility Industry experience
* Stakeholder management experience with presentation and communication skills
Why Co-op?
* An annual bonus (based on personal and business performance)
* 28 days holiday (rising to 32 with service) plus bank holidays
* A pension with up to 10% employer contributions
* Access to a subsidised onsite gym (at our Manchester HQ)
* Coaching and training to support your career development
* Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
* Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family
Building a diverse environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing
Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.
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