Customer Service Representative
Join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Ensure a seamless experience during the moments that matter. Comprehensive training will be provided.
No weekend working. 31 days annual leave (including UK Bank Holidays). Annual discretionary bonus eligibility. Perks at Work (online discounted shopping). Car lease scheme and Jaguar Land Rover discount. Cycle to Work scheme and interest-free season ticket loans. Annual volunteering day. Supportive people policies for the moments that matter in life. Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support. Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection. Personal and career development opportunities within Diligenta.
Join our team if you're passionate about delivering a seamless customer experience with empathy and respect. Excellent listening, verbal and written communication skills. A problem solver, flexible, and adaptable to changing priorities. Comfortable switching between multiple IT applications with attention to detail. Proficient in Microsoft Office (Word & Excel). Excited to work with great people and create a supportive workplace. Passionate about learning and sharing knowledge to enhance skills and develop best practices.
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK