Job summary We are looking for a confident, highly experienced team player with excellent communication and organisational skills, a positive attitude and commitment to work, to join the Heron Medical Practice. We have two Receptionist posts available on a part-time basis. Please see working/shift patterns attached to our job post. The interviews will be held on Thursday 14th November 2024. The Heron Medical Practice is a 7 Partner general medical practice with a wide ranging patient demographic based in Herne Bay and Hersden. The Practice team is passionate about providing a high quality service to our patients, as well as maintaining a high level of professionalism. Our work environment boasts strong team-working ethics. We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs. The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people. Our pledges can be found via our Practice website. If you would like to be part of a friendly and progressive practice, then we would like to hear from you. Main duties of the job As a Receptionist, you will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. About us The Heron Medical Practices looks after 18,000 patients across Herne Bay and Hersden over 3 sites. We have a large team of doctors, advanced care practitioners, nurses and other clinicians as well as a large team on non-clinical support staff. We are training practice with a strong development ethos. Date posted 01 November 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A0968-24-0010 Job locations 161 Station Road Herne Bay Kent CT6 5NF The Heron Medical Practice 269 Reculver Road Herne Bay Kent CT6 6SR Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Photocopy documentation as required g. Data entry of temporary registrations and relevant patient information as required h. Input data into the patients healthcare records as necessary i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Retrieve and file medical records m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested Job description Job responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Photocopy documentation as required g. Data entry of temporary registrations and relevant patient information as required h. Input data into the patients healthcare records as necessary i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Retrieve and file medical records m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Person Specification Qualifications Essential Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Desirable AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Heron Medical Practice Address 161 Station Road Herne Bay Kent CT6 5NF Employer's website https://www.theheronmedicalpractice.co.uk/ (Opens in a new tab)