Customer Service Advisor
We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Spalding. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
What’s in it for you?
* Up to £23,875 (depending on experience)
* Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
* Industry leading training and development
* Demonstrable career ladder
* Opportunities for progression
* Collaborative, rewarding and fun environment
* Team incentives
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
* Outstanding Customer Service skills
* Solid administration skills
* Resilient, positive, numerate and detail oriented
* Organised and able to prioritise workload in a fast-paced environment
* Excellent verbal and written communication skills
* IT literate (MS Office, internet, email systems)
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors.
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