A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create a dark stores network, serve customers with best-in-class quick commerce experience, and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.
Key Job Responsibilities
1. Ensure a safe work environment.
2. Lead and supervise a team of TL's as direct reportees supported by PAs in Operations.
3. Responsible for the overall Quality, Productivity, and dark store performance.
4. Appraise performance; resolve problems; and address staffing needs.
5. Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
6. Ensure Building health and inventory metrics with best-in-class quality metrics.
7. Collaborate with stakeholders, taking up cross-functionally the adoption of best practices.
8. Proactively identify and lead process improvement initiatives.
9. Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
10. Carry out resource planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
11. Ensure best practices in people management and accountable for compliance, Connections, and scorecards.
12. Manage People and team development.
13. Create leaders and talent pipeline. Good stakeholder management and project management skills.
14. Do cross-functional and cross-mile interfacing and take up for the best practices and initiatives.
BASIC QUALIFICATIONS
1. 2+ years of employee and performance management experience.
2. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
PREFERRED QUALIFICATIONS
1. 2+ years of performance metrics, process improvement, or lean techniques experience.
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