Head of Professional Services required to join a SaaS software company based from anywhere across Scotland or the North of England.
The company
They are headquartered in Aberdeen, with an office in Glasgow. The business creates a very specific type of software (SaaS) in the food and drink industry and is the market leader in their field. They currently have a team of 12 across the software function, with around 28 across the business, and are looking to add a Professional Services Manager as a brand-new hire due to business growth.
This will be a potentially international role, with occasional travel to client sites in both Scotland and potentially overseas. The business has a global reach and has continued to gain recognition. In part, the role will involve travel to different parts of Scotland, so you can be based from anywhere in Scotland effectively. You will need to hold a UK driving licence and ideally have a car.
On top of the salary, you can also expect to receive a discretionary bonus and car allowance in this role, as well as a healthy overall benefits package.
The role
This is a leadership-level role, and you will be working closely alongside the most senior member of the business (MD). The company is currently building out their leadership team, and you will be a key hire for them. In this role, you will be the escalation point for major account queries and will work closely with a close-knit software team. You will have three direct reports who will be geographically dispersed across Scotland, so being comfortable with this is key. These consist of 1 Senior Implementation Consultant and 2 more junior Implementation Consultants. As previously mentioned, there will be elements of travel involved in this role; however, this is a remote-first role, with the only requirement to be in the office about once a quarter.
This position can be split into three key areas: people management, project management and delivery, and strategy. This role will have strong elements of project management, and you will need to ensure projects are appropriately planned and managed to ensure on-time and on-budget completion. You will additionally need to be proactive in communication with customers, arranging regular calls/site visits to build strong relationships.
This individual will most likely have a Professional Services background, ideally having worked for some sort of SaaS, ERP, or software organization and have dealt with software implementations. As this is a senior leadership role, you will have a lot of scope to make changes and ultimately have lots of autonomy.
Role duties and requirements
1. Ability to develop and lead the Professional Services strategy and growth.
2. Project delivery of software implementations, from start to finish.
3. People management responsibility including performance management, leave management, and people issue management.
4. Own the customer relationship from a project perspective throughout new and subsequent projects, including being the key business contact during project delivery.
5. Act as Account Manager for key customers, managing customer relationships, resolving project issues, and planning engagement strategy.
6. Set KPIs and SLAs.
7. Assemble, coordinate and schedule project teams; assigning individual responsibilities and ensuring effective performance.
Your Experience
1. A number of years in a Professional Services/Senior Project Management environment with the ability to resource and schedule projects, project plan & evaluate, manage/deliver customer communications throughout the project lifecycle, obtain project sign-off, and ensure customer satisfaction throughout the project, project budget management.
2. Having managed a team of circa 3+.
3. A strong SaaS or software delivery background, across software implementations.
4. Background in managing multiple projects simultaneously.
5. Experience in a software company/ERP or manufacturing experience would be beneficial.
6. Ability to spot revenue generation opportunities via project delivery.
7. Strong stakeholder management skills.
If you are interested in this role, please apply or call Hamish at Cathcart Technology for a chat.
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