Service Innovation - Customer Operations Assistant - 18 month contract Location: Buckinghamshire/4 times in office per monthOur growing client is looking for a Service Innovation Assistant to join their team on a full time 18 month contract basis. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures. Responsibilities: • Deliver excellent customer service through phone, email, web, and post• Maintain accurate records in databases and paper files• Coordinate schedules with assessors and panel members• Ensure timely completion of administrative tasks• Support internal teams with operational and service delivery needs• Archive documentation in line with retention policies• Follow compliance standards including data protection and PCI requirementsSkills and Requirements:• Experience in customer service with strong communication skills• Solid knowledge of service processes and quality standards• Proficiency in Microsoft Office and database systems• Great attention to detail and ability to meet deadlines• Team player with a proactive, solution-focused mindset• Understanding of data protection and compliance best practices Benefits: • 25 days holiday Bank Holidays. • Private healthcare and dental cover is available after completion of probationary period. • Pension scheme. • Life assurance at four times the salary.• Salary sacrifice schemes. • Free parking on site.• One paid volunteering day per year.• Hybrid/flexible working options are available dependent on job roleFS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.