Job Role: Head of Relationship Management & Client Services
Location: London, Hybrid (Minimum 2 days in the office, Tuesday-Thursday)
Salary: Up to £130k
Department: Client Services
Report to: Chief Commercial Officer
About the Company
Our client is a fast-growing, FCA-regulated fintech, revolutionising global claims payments for the insurance sector. With a single integration, insurers can pay claims in as little as 45 seconds, across 200+ countries and currencies. They've processed £15B+ in transactions, raised $93M in Series C funding, and are trusted by major insurance leaders worldwide. With 240+ employees across the UK, Europe, and the US, they combine collaboration, customer focus, and integrity to deliver market-leading treasury solutions — ensuring funds are always in the right place, at the right time. Now, they're scaling fast and looking for top talent to join the journey.
The Role
As Head of Relationship Management & Client Services, you'll lead customer-facing teams and strengthen relationships with clients to drive retention and growth.
Key Responsibilities:
1. Lead and manage the Relationship Management & Client Services teams to ensure high performance and alignment with business goals.
2. Develop and execute customer strategies and frameworks to drive engagement and position of the company as a trusted advisor in the insurance sector.
3. Recruit, nurture, and lead high-performing teams, fostering a culture of excellence and continuous improvement.
4. Build and maintain relationships with key client stakeholders (e.g., CEOs, COOs, CIOs).
5. Embed commercial tools and best practices that enhance performance and align with company values.
6. Collaborate with Business Development, Partnerships, Solutions, and Support teams to ensure seamless customer experiences and drive revenue growth.
7. Be the internal voice of the customer, influencing product and service delivery.
Requirements:
1. 5+ years' experience building and leading high-performing Relationship Management teams.
2. Strong leadership skills with a people-first approach.
3. Proven track record in Enterprise sales environments, managing complex corporate clients across regions.
4. Strategic thinker with the ability to deliver best-in-class service and engagement.
5. Excellent interpersonal and communication skills; confident working with internal and external stakeholders.
Desirable:
1. Experience within or selling to the insurance sector, with a solid understanding of market dynamics.
You'll Thrive Here If You:
1. Champion your team and customers relentlessly.
2. Embrace change and thrive in evolving environments.
3. Communicate with clarity and conviction.
4. Are curious, constantly learning, and driven to improve.
Benefits:
1. 25 days holiday (plus bank holidays) - rising to 30 with service
2. Hybrid working (2+ days in the office, Tue-Thu)
3. Contributory pension scheme
4. Enhanced parental leave
5. Cycle to Work Scheme
6. Private medical insurance
7. Unlimited therapy sessions
8. Discounted gym membership
9. Financial coaching
10. 2 days paid volunteering leave per year
11. Sabbatical after 5 years' service
12. Life assurance
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