The Wave, Bristol, are a recruiting Customer Service Team Members for our 2025 season! We have a full-time, fixed-term contract available.
As a Customer
Service Team Member, you will play an essential part in our visitor’s
overall experience. As the first person they may speak to on the phone or via
email, the customer experience team have the opportunity to set the tone to
what will be an incredible visit at our ground-breaking venue. Our team are a
fountain of knowledge for all things Wave to assist our visitors.
To learn more about the role
of a Customer Service Team Member, have a look at our video where current
Wavemakers detail what they get up to day-to-day!
Our Customer
Service Team Members:
* Provide exceptional customers service via phone, email,
social media or live chat to our customers
* Handle customer queries and complaints to create and
resolution and win win situation for the business and the customer
* Drive revenue through the promotion of The Wave
products and the conversion to sale
* Having a drive to hit all company KPI’s including, but
not exclusive to, customer satisfaction, financial goals and all contact centre
SLA’s
* An attention to detail and ability to push for
improvement never settling for second best
* Have an ability to use initiative taking proactive
approach to challenges and create ownership of tasks
* A strong attention to detail from detail in emails all
the way through to our H&S rules
Why join The
Wave?
Our values as a business are
the same as those we have as people. And they’re very simple. We know that when
people are happy in themselves, connected to a community and caring for their
environment they tend to do the right thing, naturally. That’s the basis of how
we work. We are adventurous, we are bold in our learning, adapt to change
positively, face challenges together and explore new opportunities. We respect
and care for each other and ourselves, supporting each other because people
matter.
* Paid
breaks
* 30
days of paid holiday (inclusive of bank hols)
* Opportunities
to earn more through team incentive schemes
* Free
staff surfs
* Pension
* Staff
discounts on retail of up 20%
* Up
to 75% off your surf bookings
* Up
to 40% off your food and beverage items while on shift
* Up
to 25% off our accommodation
* The
chance to work with a great team
We want
everyone to be the best they can be throughout the recruitment process; if you
require any additional adjustments, please let us know.
Recruiting
for diversity is not simply a tick box exercise for The Wave. We are an Equal
Opportunities employer, committed to building a diverse and inclusive work
place.
Even if you
don’t meet every single requirement outlined in the job description, we would
still like to hear from you. The right attitude is as powerful as experience
for many of the roles we recruit for.