Job Opportunity
We are seeking a Customer Service Executive to join our team and provide exceptional service to our key FMCG clients globally. This individual will be responsible for managing client relationships, ensuring their needs are met, and delivering top-notch support to drive customer satisfaction and engagement.
The Customer Service Executive will play a crucial role in understanding customer goals, addressing challenges, and supporting account teams to ensure success. This role is integral to meeting account targets, improving the customer experience, and contributing to overall revenue growth.
Key Responsibilities:
* Build and maintain strong relationships with key clients, providing excellent customer service and strategic guidance.
* Support clients throughout the customer lifecycle, from onboarding to ongoing advocacy, ensuring continued engagement and satisfaction.
* Monitor key performance indicators (KPIs) to ensure customer success and account health.
* Assist in driving market growth by increasing product adoption and user engagement.
* Provide valuable feedback to internal teams to improve service offerings and the overall customer experience.
What You’ll Bring:
* Alignment with core company values: Teamwork, Resilience, Humility, and Authenticity.
* At least 1 year of experience in a customer service or client-facing role.
* Passion for the drinks industry (on-trade) and technology solutions that improve business operations.
* Strong communication skills and the ability to thrive in a fast-paced, entrepreneurial environment.
* A proactive, solution-oriented attitude with a passion for learning and contributing to company success.
If you are excited about joining a fast-growing business and providing outstanding customer service, we would love to hear from you!