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* J6790_1737388638 : Customer Relationship Executive Retail
Customer Relationship Executive Retail
* Reference: J6790_1737388638
* Job Type: Contract
* Location: Banbury, Oxfordshire
* Skills: customer service, sales, administration, retail
* Industry: Call Centre and Customer Service
We are recruiting for a proactive Customer Relationship Executive to join this retail customer service team on a 12 month FTC initially, however this will more than likely become a permanent role. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.
Key responsibilities for the Customer Relationship Executive:
* Processing customer orders via phone, email, and EDI
* Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
* Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
* Building and maintaining strong relationships with customers and sales teams
* Proactively resolving concerns and keeping customers updated on orders and returns
What We're Looking For:
* Proven experience in customer service and administration
* Able to work in a fast-paced and demanding environment
* Proficiency in Microsoft Office; SAP would be beneficial but not essential
* A proactive, solutions-focused team player with excellent interpersonal skills
What's In It for You?
As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market-leading company who prides itself on a positive culture, a strong brand, and who offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.
* Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)
* Training: Comprehensive training and onboarding
* Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!
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