Ersg Ltd Bromley, England, United Kingdom
Customer Service Administrator
This range is provided by ersg Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.
Responsibilities include:
* Logging new queries onto our in-house system ‘Nostrum’
* Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner – this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contractors & payroll companies
* Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders
* Processing corrections to sales invoices and pay remittances on the payroll system – Intime (RSM)
* Ensure any new client invoicing processes are set up & all key stakeholders are aware
* To build and maintain excellent relationships with other key stakeholders from around the business
* Generating weekly & monthly sales invoices as per client instructions
* Uploading sales invoices on to the client’s own portals
* Assisting the Payroll & Operation Support teams on an ad-hoc basis
About you:
* 1+ years customer services experience
* Excellent attention to detail and accuracy in processing complex scenarios
* Can demonstrate ability to use initiative to effectively troubleshoot and problem solve
* The ability to balance and prioritise duties in a manner that allows all deadlines to be met
* Good Outlook & Excel knowledge
* Good spoken and written communication skills
* Knowledge/understanding of Purchase Orders and invoicing
* Ability to work independently and collaboratively in a team environment
* A flexible and adaptable individual with a can-do attitude
* Bullhorn and/or Sage experience (Desirable)
*This role would be office based 4 days per week*
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Administrative, and Finance
Industries
Staffing and Recruiting
#J-18808-Ljbffr