Full Time - Outpatient Receptionist/Admin Support
37.5 hrs per week – 9.00amam to 5pm (30mins lunch) - Monday-Friday
Our Community Mental Health Team Outpatient service is based at Swanswell Point, Stoney Stanton Road, delivering clinical out-patient care to the local Coventry communities.
Who we’re Seeking: We’re looking for applicants with previous admin/reception experience to join our current admin team in providing comprehensive Reception/Admin Support services to clinical teams and managers, supporting the growing demand for provision of care within the Community Mental Health Services.
We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate careand to demonstrate our Trust valuesof compassion, respect, integrity, working together and seeking excellence, to present a professional image and maintain the highest standards of customer service and confidentiality.
Joinour team and enjoy the following rewards:
Annual leave starting at 27 days + BHs, rising to 33 days + BH’s - pro rata.
Generous pension scheme,
Childcare vouchers,
Health and wellbeing offer’s for staff,
Reimbursement of eyesight checks,
Employee assistance programme (counselling, financial/legal support, etc),
On-line learning + qualification development programmes,
Coaching support,
Success awards, including long service vouchers, etc.
The Job Role: Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin dutiesand the ability to exercise judgement and work unsupervised to meet deadlines.
Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such asCarenotes. NHS Experience desirable but not essential.
You may be required to travel to attend training, for which travel expenses would be paid.
This advert closes on Wednesday 16 Apr 2025