Job Description:
This role is to fulfil a requirement for an onsite skilled 3rd Line infrastructure engineer to work as part of a team managing the infrastructure and working with a Cyber Security team at a fixed Customer site based in Yeovil, Somerset.
The successful candidate will be responsible for the maintenance and administration of network infrastructure and assist in the support of security systems to ensure meet service level agreements. In addition, the role will also require liaising with a remote Cyber Security team and working to instruction.
The successful candidate:
1. May be required to go on 24x7 "On-call" support rotation
2. Have a valid UK driving license
3. Must be SC Cleared or eligible and prepared to attain SC Clearance
DETAILED JOB DESCRIPTION:
Required competencies:
4. A good understanding and experience of network infrastructure, inc. Cisco switches and routers, HP Aruba switches, Cisco Wireless Controller and Access Points
5. A good understanding and experience of Firewall technologies
6. A good understanding and experience of working with VPN technologies
7. Knowledge of Microsoft infrastructure technologies, inc. Windows Server, Active Directory, DNS, DHCP, NPS
8. Work with SOC engineers to assist with Security remediation tasks and changes
9. Strong troubleshooting skills
10. Knowledge of help desk system and managing service requests / incidents / problems
11. Respond to users with set service level agreements (SLA’s)
12. Provide 3rd line technical support and assist 1st/2nd line support resolution
13. Attention to detail and the ability to meet agreed build standards
14. Ability to explain technical concepts and provide guidance to the Customer
15. Ability to write technical documentation for all aspects of the technical infrastructure
16. Good organisational and communication skills
DESIRABLE SKILLS/QUALIFICATIONS:
17. Network support experience, inc. Cisco and HP
18. Firewall maintenance and administration experience
19. An understanding of VPN IPSEC & SSL
20. A good knowledge of Microsoft infrastructure services
21. Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
22. Ability to work as part of an onsite team and also work with a remote team
23. Good project management skills
24. Network monitoring tools and performance monitoring (Nagios, Cacti, NeDi)
25. ITIL certification.