We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
About THG Ingenuity
THG Ingenuity is an industry-leading and award-winning technology platform that powers commerce experiences for leading online retailers, such as Lookfantastic, Myprotein, and ESPA. We are building a world-class business with global ambitions, a proprietary technology platform, and a disruptive business model.
This role
We are looking for a talented Mid-level UX Designer to join our team of digital experts and critical specialists. You will be a key player in developing world-class UX solutions to support continued business growth and client wins across our high-profile e-commerce portfolio which includes the likes of Matalan, L'Oreal, and Coca Cola. Working within one of our e-commerce platform workstreams, you will develop insight-driven experiences and improvements for our platform capabilities and user journeys.
Department overview
The organisation is made up of cross-functional squads with disciplines including UX Design, UX Research, Accessibility, Product Management, Engineering, Project Delivery, and Solutions. We work collaboratively with our business stakeholders to provide design solutions for THG owned sites and external sites that harness the THG Ingenuity platform. We work across all aspects of the UX and product workflow, from problem discovery, solution definition, delivery, and optimisation. This incorporates designing for platform capabilities, journeys, and processes. We also deliver research and experimentation insights that help us drive rationale for our design decisions, as well as identifying opportunities for platform automation, scalability, and future product innovation.
Who you are
* 2+ years’ experience working in fast-paced technology environments as a UX Design specialist
* Direct experience in eCommerce and SaaS is advantageous
* Have some experience with planning, conducting, and analysing qualitative and quantitative research
* Can leverage data to inform design decisions and direction.
* Adaptable, resilient, proactive and have the drive and courage to meet challenges head-on
* Ability to take ownership and drive initiatives to improve design processes within the organisation
* Solid background in human-centred design, and expertise with user experience design process, tools, and best practices
What you’ll do
* Take ownership of and lead projects; creating clarity where there is ambiguity
* Engage a wide range of internal and external stakeholders ensuring effective collaboration at all stages of the UX process.
* Use a wide range of UX methods appropriate to the project requirements.
* Follow a highly user-centred approach, ensuring both qualitative and quantitative data are used to inform design decisions, and shape solutions.
* Create detailed sketches, sitemaps, user journeys, wireframes, prototypes, and visual designs, with a lean and pragmatic approach, across multiple devices and platforms.
* Create and conduct usability studies in-line with research principles, to gain insights for driving design decisions.
* Promote design and accessibility standards to ensure consistency across all work.
* Build and maintain collaborative relationships with project teams and departments, successfully driving high-quality design implementation.
* Be a key player in helping drive efficiency and quality in ways of working processes and outputs.
* Playback and rationalise design solutions to immediate team, internal and external business stakeholders at senior levels.
* Share knowledge with other Product & UX members in the organisation
* Experienced in working with component libraries and design systems, and confident in contributing to continuous improvements
* Be a vocal and passionate advocate for design thinking and a confident communicator.
What tools you use
* You will have good working knowledge of the industry-standard digital design software, including Figma.
* Experience in design testing methods and have knowledge of the industry-standard research platforms for gathering and analysing qualitative data, such as UserZoom.
* Knowledge of the industry-standard research platforms for gathering quantitative data, such as Google Analytics, and Content Square would be an advantage.
What a typical few weeks looks like
* Share highlights of your current project work to your colleagues in our monthly UX visual showcase session.
* Have 1-1 meetings with your manager to discuss career progression, general well-being and reflect on your work.
* Play an active role in weekly design peer review sessions.
* Use your 2 days a month Research & Development time to study, learn, and develop new skills in a relevant area, such as learning the latest prototyping techniques.
* Collaborate with UX Research, Product and other UX Designers to create project strategies that will deliver new platform capabilities and experiences.
* Collaborate with some of the biggest brands in the world to deliver the best experience for their customers.
* Participate in team discussions to shape how we improve team culture and the way we work together.
* Set your calendar to focus and dive deep into designing a new platform capability, optimise an end-to-end user journey, or improve our ways of working.
What’s in it for me?
* Access bespoke development programmes that have been designed and developed by our in-house L&D team.
* Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Access face-to-face and virtual appointments with our in-house GP.
* Access our in-house CBT therapist.
* Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
* State-of-the-art on-site gym.
* Access to our on-site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Subsidised bus pass from Manchester City Centre to our ICON office.
* Up to 50% staff discount on THG brands.
* On-site staff shop.
* Access to on-site barber.
* Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
* Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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