The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service coordinators? Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost.
You will work closely with our Operational teams to ensure our administration functions support the services we operate.
This is a responsible, varied and challenging role, suitable for someone who works well under pressure, is self-motivated and can multitask, whilst still working to a very high standard.
Main duties of the job
MAIN DUTIES / RESPONSIBILITIES
1. To provide high level, professional and confidential administrative support as part of an administrative team ensuring the smooth, efficient and effective maintenance of administrative functions.
2. To be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS day to day business.
3. To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services.
4. Using excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders.
5. Monitor progress and chase against identified actions within each service.
6. Escalate / direct specific issues to key individuals within the wider PCS team as required.
7. To develop and maintain excellent administration systems and manage all documentation in a systematic way.
8. Assist in managing processes by providing information and analysis as appropriate.
SCOPE AND RANGE
The post holder will be managed by a senior colleague but will be expected to act independently exercising sound judgement. The post holder will have regular 1:1s with line managers to support ongoing development and review performance.
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).
Person Specification
Qualifications
* NVQ 2 Business Administration or equivalent
* Customer Care
Flexibility and People Skills
* Ability to plan own day to day work
* Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
* Able to sustain meticulous attention to accuracy and detail
Other Requirements
* Flexible with regard to working hours
Experience
* Experience of administrative systems
* Experience of dealing with sensitive information
* An understanding of how to analyse data
* Experience of working as part of a team
* Awareness of and ability to operate within data protection and confidentiality requirements
* Experience of working in the NHS provider setting
* Ability to take meeting minutes
* Ability to work in a fast, evolving organisation
Skills/Abilities
* Good working knowledge of Microsoft Office, including Excel, Outlook and Word
* Good level of verbal and written communication
* Good interpersonal and listening skills
* Use of patient administration systems
* Use of SystmOne/EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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