We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
Over the next decade TransPennine Express will benefit from a series of high-profile infrastructure projects which has the need to keep our customers moving with as little disruption as possible to their journey. The most notable is the multi-billion pound Transpennine Route Upgrade between Manchester and York, but there are other schemes taking place across our routes.
An exciting fixed term opportunity has arisen to lead the business and industry through the successful delivery of the customer handling plans, keeping our network moving effectively when key railway lines are closed.
The successful candidate will be expected to manage a team of front-line colleagues who will act as advocates for the programme, taking the lead in customer management both in advance and during planned disruption.
The position will interface with all other front-line grades, representatives from all directorates within the business and its key contractors. There will also be extensive collaboration and leadership with regards to other operators' personnel (most notably Northern), alternative transport supply chain, Rail North Partnership, West Yorkshire Combined Authority (WYCA), Transport for Greater Manchester (TfGM), Transport Focus and, any other bodies with an interest in the successful delivery to the customer.
An ideal candidate would have the following strengths and experiences:
* Experience of successfully managing staff;
* Experience of working in a fast-paced customer facing environment and working under pressure;
* Effective communicator possessing excellent interpersonal skills;
* Have a flexible approach to working hours and a calm, approachable demeanour;
* Excellent presentation and report writing skills and capability to develop and deliver material for onward work and briefing;
* Understanding of operational risk management and how it is assessed;
* A good understanding of railway geography and infrastructure, operations, and the organisational structures of Network Rail and other operators.
You are expected to be an advocate and leader for the Major Projects directorate in all work undertaken, be accountable for your actions and business performance, whilst challenging yourself as an individual to be even better.
As a leader you will continually develop your skills and fully demonstrate the company values.
If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form.
What we offer
* Excellent career prospects.
* A personal development plan.
* Structured training and development.
* Competitive salary paid on 4 weekly basis.
* Generous annual leave entitlement.
* Free TransPennine Express rail travel for you and your dependants*.
* Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
* Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
* Option to join the Railway Pension Scheme with significant employer contributions.
* Family friendly maternity and paternity benefits.
* Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply
Goings places has never felt better!
At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.
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