Job Description
Are you a customer-focused and highly organised individual looking for your next role in a fast-paced facilities management environment? We're recruiting for a Helpdesk Service Co-ordinator to join a leading FM company based in Stoke-on-Trent.
What You’ll Be Doing:
* Handling incoming service requests via phone and email from clients and internal teams
* Logging and allocating reactive and planned maintenance jobs to engineers
* Monitoring and updating job progress on CAFM systems
* Liaising with engineers and subcontractors to ensure works are completed on time
* Providing exceptional customer service and resolving queries efficiently
* Maintaining accurate records and ensuring compliance with SLAs and KPIs
What We’re Looking For:
* Previous experience in a helpdesk, scheduling or facilities administration role
* Strong IT skills, including MS Office and CAFM systems (e.g., Concept, Maximo, or similar)
* Excellent communication and organisational skills
* Ability to multitask and remain calm under pressure
* A team player with a proactive and problem-solving attitude
Requirements
Prrof of right to work in the UK
Requirements
Eligibility to work in the UK 3 years employment history