Role: 2nd Line Support Engineer
Location: Derby
Salary: £30,000
Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team that delivers top-tier IT solutions to a diverse range of clients.
What You'll Do:
* Provide remote and onsite IT support to clients
* Troubleshoot and resolve hardware, software, and network issues
* Manage and maintain IT infrastructure, including servers and cloud services
* Deploy and configure new hardware and software solutions
* Assist with cybersecurity measures and best practices
* Work with senior engineers on complex technical projects
* Deliver excellent customer service and ensure timely resolution of issues
What We're Looking For:
* Proven experience in IT support or helpdesk roles (preferably in an MSP environment)
* Strong knowledge of Windows, macOS, and common business applications
* Familiarity with Microsoft 365, Active Directory, networking, and cloud technologies
* Excellent troubleshooting skills and a proactive mindset
* Ability to multitask and prioritize in a fast-paced environment
* Great communication and customer service skills
* Relevant IT certifications (, CompTIA, Microsoft, Cisco) are a plus
What We Offer:
Competitive salary and benefits package
Career growth opportunities and certifications
Hands-on experience with cutting-edge IT solutions
A supportive and collaborative team environment
Ready to take your IT career to the next level? Apply now!