Traverse Alpine Group is seeking an experienced and dynamic Day Spa Manager to lead their spa operations and ensure the delivery of exceptional wellness services in a serene and inviting environment. As the Day Spa Manager, you will oversee all aspects of the spa, including staff management, service quality, inventory control, and customer satisfaction. The ideal candidate will be passionate about the spa industry and committed to providing the highest levels of service to clients. Join us at Traverse Alpine Group and contribute to an unforgettable guest experience.
Responsibilities
1. Oversee daily operations of the day spa, including staff scheduling, service delivery, and customer interactions
2. Manage and lead a team of spa therapists and support staff, providing training, motivation, and performance evaluations
3. Ensure that spa services meet high standards of quality and professionalism
4. Develop and implement spa policies, procedures, and best practices
5. Monitor inventory levels and manage purchasing of products and supplies
6. Handle guest inquiries, complaints, and feedback to ensure complete customer satisfaction
7. Plan and promote spa services, packages, and marketing initiatives to drive revenue
8. Stay updated with industry trends and innovations in spa treatments and services
Requirements
1. Minimum of 3 years of experience in spa management or a similar leadership role within the hospitality industry
2. Strong knowledge of spa treatments, wellness services, and operational management
3. Exceptional leadership, communication, and interpersonal skills
4. Proven ability to drive sales and enhance customer experiences
5. Strong organizational and problem-solving abilities
6. Ability to lead and inspire a team while fostering a positive work environment
7. Relevant qualifications and certifications in spa management, beauty therapy, or related fields
8. Flexibility to work weekends and holidays as necessary
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