A major commercial vehicle manufacturer is looking to employ a Service Advisor to manage their service desk ,dealing with clients, customers and the workshop.
Role:Service Advisor
Location:Hayes
Basic salary:£27,000 - £30,000 depending on experience
Overtime:Overtime is available paid at 1.3 x hourly rates
Benefits:25 Days Annual Leave + Bank Holidays. Company Pension & Healthcare Scheme upon successful completion of Probationary Period.
Hours:- 07:00 - 16:00 mon - fri with a 30 minute unpaid lunch break. NO weekends.
Key Tasks:
* Customer Satisfaction: To assist management in implementing and maintaining effective processes toachieve the highest possible customer satisfaction levels in excess of the manufacturer national average
* To control and maximize service & repair bookings. Interpreting customer's requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule
1. Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number ofhours sold, driving revenue per transaction, ensuring 100% adherence to the process and motivatingproduct sales
2. Workshop Lo...