South Tyneside and Sunderland NHS Foundation Trust
The Radiology Administrative team provides a range of secretarial, support, and administrative services to our patients and colleagues within the Directorate of Diagnostic Imaging. We expect enthusiasm, flexibility, teamwork, respect, and compassion. In return, we offer to develop your knowledge and experience of working in an administrative role in a clinical department within the NHS.
Come and join us.
Main Duties of the Job
This is a cross-site post - the post holder will be expected to work at both South Tyneside Hospital and Sunderland Royal Hospital as and when required, although the main office base will be South Tyneside Hospital.
As a Medical Secretary, you will work closely within a team of secretarial and other administrative staff, providing a wide range of secretarial duties to support the Radiology Department. You will be involved in supporting our clinical teams, urgent reporting processes, appointment processes, and general enquiries, providing excellent and timely administrative services to our patients.
This is a demanding but very rewarding post, dealing with patients and staff internal and external to the Trust, and so requires excellent communication skills and a professional, friendly, and approachable manner.
You should be educated to GCSE English and Maths grade C/4 or above or equivalent and hold an NVQ Level 3 in business administration or equivalent vocational experience. Effective IT skills are essential as all work is undertaken using a variety of software packages. You will understand the role of the medical secretary and have knowledge of working within the Radiology Administrative Team using all Radiology IT systems, including Soliton, Meditech, ICE, and PACS.
The Radiology Department is open 7 days per week, 24 hours per day. You may be expected to work outside the usual Monday to Friday parameters as part of your normal working week.
About Us
Please help us by adding your telephone number to your application form; this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation, and tackling inequalities. We are committed to respect, fairness, and civility and promote a compassionate, caring, and positive culture/work environment.
We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity, and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression, and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support, and access to a Childcare Co-ordinator to help staff with childcare arrangements.
Job Responsibilities
To provide a competent secretarial service to the Consultant Radiologists and clinical teams on both sites, making decisions and taking action on matters of a non-routine nature on their behalf.
To ensure that all clerical and secretarial functions pertaining to the Department are carried out in an efficient and cost-effective manner according to the Trust Secretarial standards, local and national standards.
To ensure Soliton, Meditech V6, ICE, and PACS systems are accessed and utilised in a manner appropriate to the service, working in real time.
To maintain a waiting list position that meets national and local standards and CQUIN.
To assure the Directorate Management team of a valid and contemporaneous waiting list position that meets national waiting time requirements.
Ensure high standards of patient documentation at all times and assist in developing a sensitive and caring environment for patients and carers within Radiology.
Participate in flexible working arrangements to meet the needs of the service.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Skills
* Organisational skills
Personal Qualities
* Able to work under pressure
* To meet deadlines and prioritise workload
* Use initiative to problem solve
* Able to work independently and as part of a team
Other
* There may be the requirement to travel to other sites from which the Trust conducts its business, to work or provide cover and support. Therefore, you must be able to meet the travel requirements of the role.
Qualifications
* Basic Numeracy Skills to Level 1 or equivalent
* Understand the role of the medical secretary
* IT systems/software packages
* GCSE English (Grade C/4 or above) or equivalent
* AMSPAR Diploma or OCR/RSA3/NVQ 3 Business Administration or significant administration/secretarial experience.
* Knowledge of Radiology Information Systems, e.g., Soliton, Meditech, PACS, ICE
* Knowledge of medical terminology
* Knowledge of data protection
* Knowledge of IM&T Security
* ECDL / IBT2
Experience
* Working in a busy office environment
* Communicating with people at all levels
* Previous NHS experience
* Previous medical secretarial experience
* Approachable
* Able to cope under pressure
* Flexible approach to working
* Committed to delivering quality patient care
Employer Name
South Tyneside and Sunderland NHS Foundation Trust
£26,530 to £29,114 a year per annum pro rata
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