Summary
Offer general assistance to the practice team and project a friendly image to patients and visitors. Receive, assist and direct patients in accessing the appropriate service or healthcare professional. Undertaking a variety of admin duties to assist in the smooth running of the practice.
Wage
£15,808 a year
£7.60 per hour
Training course
Business administrator (level 3)
Hours
5 days a week, across Monday - Friday, 8.00am - 5.00pm. Hours may change due to the nature of the business.
40 hours a week
Possible start date
Wednesday 16 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Maintaining and monitoring the practice appointment system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Taking the post at the end of the shift, taking messages, retrieving medical records
* Processing repeat prescriptions in accordance with practice guidelines
* Registering patients
* Updating computer systems, summarising medical records using the correct read codes
* Ordering, re-ordering and monitoring of stationary and other supplies
* Dealing with clinical waste, providing refreshments for staff and visitors, keeping the kitchen area tidy as well as the kitchen area
* Scanning letters onto the clinical system
* Supporting the nursing team in quality outcomes framework
* Cleaning and restoking consulting room
* Alert other team members to issues of quality and risks, assess own performance and take accountability for your own actions
Where you’ll work
NYE BEVAN HOUSE
MACLURE ROAD
ROCHDALE
OL11 1DN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ROCHDALE TRAINING ASSOCIATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Training will take place on site and be completed by Rochdale Training
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade Grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Team working
* Reliable
* Excellent time keeping skills
Other requirements
In the performance of the duties outlined in the job description, the post holder may have access to confidential information relating to patients. All such information should be treated as strictly confidential. Please research the location of Rochdale Training as well as the location of the employer to ensure that you can travel to both locations. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW):