Do you pride yourself on providing outstanding guest service? Are you a people orientated individual? The important stuff: Free health club membership (T&Cs apply) Discounts across golf including membership, guest rates, green fees, buggies and clothing Discounts across The QHotels Collection Hilton Worldwide discounts Family & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees Various learning & development available Access to an Employee Assistance Program – Hospitality Action Refer a friend scheme FREE parking AND……much, much more What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue. Is this the role for me? Previous experience within a front office, reception or front of house position, or equivalent People management experience Quality & standards driven Outstanding customer service skills Conflict resolution Curious to find out more? DoubleTree by Hilton Glasgow Westerwood Hotel, Spa & Golf resort is just outside Glasgow in Cumbernauld and is a 4, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa. The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.