Technical Writer
Department: Product Research & Development
Employment Type: Permanent
Location: UK, Lincoln
Reporting To: Peter Hommel
Description
This is a role responsible for producing Help Guides and Release Notes for the Orderwise product releases.
Responsibilities
* Create & maintain appropriate help guides for the Orderwise software being tested.
* Review and amend Release Notes for each Orderwise Release to ensure they are complete and of the required standard.
* Liaise with QA Engineers and Software Engineers to understand the nature of changes/new features so they can be documented appropriately in the Help Guides and Release Notes.
* Liaise with QA Engineers and Software Engineers when required to ensure issues are understood, effectively recorded and communicated to ensure a satisfactory resolution.
* Participate in appropriate training activities and encourage and support other colleagues in their development and training.
* Suggest ways to improve existing processes within the QA team.
Skills, Knowledge & Expertise
Mandatory
* Excellent communication skills.
* Excellent literacy skills, both written and verbal.
* Logical and thorough approach to problem solving.
* Quality focused / excellent attention to detail.
* Well organized with good prioritization skills.
* Ability to learn quickly and accurately.
* Be motivated and client focused.
* A team player with the ability to work on own initiative and as part of the team.
* Approachable with a willingness to help others.
* Ability to present information in a friendly yet professional manner.
* Excellent IT skills.
Nice to have
* Hands-on experience in using authoring software tools, ideally MadCap Flare.
* Working knowledge of Git-based source code repositories.
* Working knowledge of SQL.
* Hands-on QA experience.
What We Can Offer You
Leave & Vacation
* 30 days annual leave (+ Bank holidays).
* Sickness Absence Benefit.
Lifestyle benefits
* 5% pension employer contribution.
* Life assurance benefit.
* Hybrid working opportunities.
* Wellbeing initiatives.
* Free eye tests and flu vaccinations.
* Mental health support.
Career Development
* Defined careers pathways, skills development & professional growth opportunities.
Inclusivity & Diversity
* Core values that champion difference, inclusion & shared multicultural experiences.
On Location
* Use of onsite gym equipment.
* Onsite cafe, serving breakfast, lunch, snacks and coffee.
* Annual social events calendar, offering employee engagement opportunities throughout the year.
* ‘Team day’ each week, offering a free meal with your colleagues.
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