Product Owner - 12-Month Contract, Hybrid, £550 per Day (Inside IR35) As a Product Owner, you will join an innovative and dynamic CRM team within a purpose-driven organisation focused on supporting seller operations worldwide. This team is dedicated to developing cutting-edge solutions that streamline processes and boost operational efficiency, delivering high value to both the business and its customers. You’ll play a pivotal role in shaping and executing the product roadmap, bringing new product ideas from concept to completion using Salesforce technology. Strong communication skills are essential for this role, as you’ll work closely with cross-functional teams to translate business needs into impactful, scalable solutions. The hiring manager is particularly interested in candidates with consulting experience (IBM, Accenture, Meta, etc.), especially those who have worked on Salesforce projects and are looking to transition into contracting. While experience is important, they are open to candidates with slightly less experience if they demonstrate strong potential and steller stakeholder/communication skills. Key Responsibilities Develop and maintain the product roadmap, collaborating closely with CRM team members and engaging business stakeholders. Manage a robust product backlog, setting priorities based on evolving requirements and organisational needs. Oversee all product development stages, from scoping and discovery to design, development, and support. Work with stakeholders to capture, understand, and document business requirements. Align structure, policies, and operations with organisational goals to maximise business value. Create user stories and detailed process maps to support the design and development of Salesforce solutions. Partner with developers and QA teams to ensure solutions meet business requirements and deliver intended outcomes. Facilitate requirement-gathering sessions, system demonstrations, and user acceptance testing. Lead prioritisation discussions with the SCRUM Master and Business Analysts, managing risks and escalating issues as needed. Coach and support champion users within various teams to drive product adoption. Provide ongoing production support, working with technical teams to resolve user issues and communicating solutions effectively. Document use cases and business, system, and functional requirements to improve product adoption and user satisfaction. Conduct regular product health reviews to ensure continued alignment with business needs. Essential Qualifications Minimum of 3 years’ experience as a Product Owner or technical product leader within a large-scale enterprise setting, ideally in eCommerce or marketplaces. Experience in Salesforce-related projects, particularly within consulting environments, is highly desirable. Bachelor’s Degree in Business Administration, Computer Science, or a related field. Strong analytical skills with proven experience leveraging data insights to solve business challenges. Excellent interpersonal and communication skills, with the ability to engage effectively at all organisational levels and manage stakeholders. Proactive and adaptable, capable of managing multiple projects in a fast-paced, outcome-focused environment. Ability to influence teams and leadership, building consensus around key initiatives. Collaborative and flexible team player, comfortable working across functional teams, locations, and time zones. Familiarity with Agile/Scrum methodologies and experience working in Agile environments is desirable. Experience in eCommerce or large technology organisations is an advantage