You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively.
Salary: up to £24,000
Location: Nelson
Working Hours: Monday to Friday 8:00 - 17:30 (37.5 Hours)
Key Responsibilities:
* Answer incoming calls, ensuring it is answered in a timely manner and politely.
* Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
* Act as the initial point of contact in the resolution of user IT issues.
* Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
* Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
* Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
Qualifications:
* Good PC/ Laptop hardware and Software knowledge
* Good fault-finding skills
* Good Knowledge of Microsoft desktop operating systems and productivity suite
* Knowledge of Server operating systems
* Knowledge of Active Directory
* Knowledge of Microsoft 365 Administration
* Basic networking knowledge
A knowledge of the following would be an advantage:
* Office 365 Fundamentals and/or Azure fundamentals
* Hyper V
* CRMs
* Backup and recovery technologies
* AV Software
Additional Information:
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Holiday purchase scheme
* £500 referral scheme bonus
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Sim deals for you and your family/friends
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you're getting married
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