Our software house, nestled in the charming town of Witney, is renowned for delivering cutting-edge solutions that revolutionize businesses. We pride ourselves on our innovative culture, collaborative environment, and commitment to customer excellence. We are seeking a proactive and skilled Technical Support Analyst to join our dynamic team and help us continue our journey of growth and innovation.
Key Responsibilities
- Provide exceptional technical support to our clients, addressing and resolving software-related issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner.
- Collaborate with the development and QA teams to identify, replicate, and report software bugs and issues.
- Document and maintain detailed records of support interactions, including troubleshooting steps and resolutions.
- Assist in the creation and maintenance of user guides, FAQs, and other support documentation.
- Participate in software testing and quality assurance activities to ensure high-quality product releases.
- Provide feedback to the development team on recurring issues and suggest improvements to enhance the user experience.
- Stay up-to-date with the latest software updates, features, and industry trends.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experienc...