Contract - New Business & Customer Services Coordinator
Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.
Role:
As a Coordinator, working in a small but efficient team, you will provide the finest service to our car and bike dealers, as well as to our customers. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.
This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in lieu during the week.
Main Responsibilities:
* Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
* Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
* Providing an excellent level of service to our customers.
* Making changes to customers’ finance agreements.
* Allocating manual payments to customers’ agreements accurately.
* Checking finance documentation efficiently.
* Responding to correspondence from customers.
Qualifications, skills and experience:
Required
* Previous experience working in a customer service environment.
* Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
* Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
* Quality conscious with an eye for detail.
* This role is subject to satisfactory references to include a DBS Check and Financial Check.
* Previous experience working in a customer environment within the motor finance industry is preferable.
#J-18808-Ljbffr