After - sales Executive/Manager£30,000 - £40,000Norfolk Cubiq Recruitment are representing a pioneering automotive aerospace client in the search for an experienced Aftersales Executive/Manager.As a leader in the aerospace industry, they are growing rapidly and have an exciting opportunity available for an Aftersales Executive/Manager to join our management team. The Key roles will see you in being able to independently manage and develop a customer focused and profitable Aftersales department. Whilst always ensuring that an incredible customer experience is given. Alongside your customer - centric attitude, you will be commercially minded, passionate about the aircraft industry RequirementsHighly motivated and capable of working on their own initiativeAbility to influence and build strong relationships at all levels, to ensure the performance of the department.Motor industry experience, ideally a minimum of 5 years in an aftersales position within an automotive manufacturer OEMHave an established track record in customer satisfaction, sales and profit delivery, cost control, stock management control and people management.Working initially on your own and then as part of a small team you will need to be flexible in your daily approach and able to cover all aftersales functions.Desire to achieve the highest standard of personalized customer care and engagement within the teams you supportFlexible approach to work and adaptable to thrive in a changing environment.IT literate. ResponsibilitiesMeet key performance indicators and targets for the Aftersales departmentsLook for opportunities to increase efficiency of the Aftersales operationsTake actions to achieve consistently strong levels of customer satisfaction, whilst delivering profitabilityWork in conjunction with warranty/quality teamRespond promptly to any customer complaints and ensure timely and correct resolution.Support regional hubs to ensure rigorous control of Department costs, stock and budgetThe role is \\\'home - based\\\' but will require some travel If you are interested in finding out more about this opportunity, please submit your CV via the link provided and I will contact you shortly for a confidential discussion
automotive, after sales, customer relationship, motor industry