Are you an organised, proactive professional with a passion for delivering exceptional customer service? Join our client, a market-leading and progressive company based in Hemel Hempstead, as an Operations Coordinator. This is a fantastic opportunity to be part of an energetic, fast-paced team, working from a modern head office with excellent employee benefits and development opportunities.
Operations Coordinator
Hemel Hempstead
12-Month Fixed Term
£28,000-£32,000 (Dependent on Experience)
Why Join this company?
Work in a fast-moving, customer-focused environment with a variety of responsibilities
This role is with a company committed to internal progression and professional development
Enjoy a supportive and collaborative atmosphere in a well-equipped office
Your Role and Responsibilities
In this varied role, you'll provide essential support to the Operations Manager and ensure smooth day-to-day operations. You'll also build strong relationships with both clients and internal teams to deliver excellent service.
Key responsibilities include:
Managing Sales Order Processing (SOP) and Purchase Order Processing (POP) from order receipt to invoicing
Proactively organising service visits and scheduling engineers to resolve customer issues
Ensuring stock availability to complete jobs efficiently
Handling and resolving customer queries with a calm, solution-focused approach
Collaborating with internal teams to address escalati...