Main Job Purpose: Working as part of the credit control team, you will be responsible for managing the day-to-day credit control operations, ensuring the smooth processing of payments and the timely collection of outstanding debts. Key Tasks: Credit Control & Debt Collection - Monitor and manage overdue accounts, follow up with customers to ensure timely payments. Issue payment reminders and assist with the collection process through calls and emails. Dispute Resolution - Investigate and resolve any payment disputes or discrepancies in coordination with senior credit controllers, customers, and other departments. Collaboration - Work closely with other members of the finance, sales and commercial teams to streamline processes and dispute resolution. Customer Relations - Build and maintain positive relationships with customers while ensuring adherence to payment terms. Handle customer inquiries professionally, aiming for a win-win outcome Customer Account Management - Maintain up-to-date records of customer accounts, track outstanding balances, and handle basic queries regarding invoices and payments. Experience/Competencies Required: Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams. Excellent organisational and time-management abilities. Detail-oriented with a high level of accuracy in handling financial data. Basic understanding of credit control practices and debt management. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Ability to work independently and as part of a team. Problem-solving skills and the ability to handle challenging situations. Experience of using Sage accountancy software and databases would be advantageous, but not essential.