Are you an experienced collections professional with a passion for delivering excellent customer service in a regulated environment?
I am working with my client- a motor finance company, based in Swindon to seek a Collections Advisor to join their team on a temporary basis.
Key Responsibilities:
* Engage with customers in arrears to understand their situation, offering tailored solutions in line with FCA guidelines.
* Handle sensitive customer interactions with empathy and compassion, ensuring vulnerable customers are treated with care.
* Maintain compliance with regulatory standards, demonstrating a strong understanding of FCA guidelines for financial services.
About You:
* Proven experience in debt collection within financial services or another FCA-regulated business.
* Excellent telephone manner, coupled with a high degree of empathy and interpersonal skills.
* Strong knowledge of FCA regulations, especially regarding the treatment of vulnerable customers in arrears.
* Flexibility to commute to our Swindon office 3-4 times a week (full-time office attendance expected for the first couple of weeks).
Contract Details:
* Initial contract duration of 6 months, with consideration for shorter assignments.
Why Join the team?
This is a fantastic opportunity to work with a leading organization where your expertise in collections will make a tangible difference. Join them in fostering responsible lending practices and supporting customers during challenging times.
If you’re ready to take on a rewarding role in a supportive environment, apply today!
Please note: This role is based in Swindon and requires office attendance.