1. Clinical Care and Patient Interaction
i. Provide evidence-based care and treatment to patients across a variety of clinical conditions.
ii. Manage chronic diseases such as diabetes, asthma, and hypertension, ensuring regular monitoring and patient education.
iii. Administer vaccinations and immunisations as per current guidelines (e.g., childhood vaccinations, flu, pneumonia).
iv. Conduct cervical cytology (smear tests) and ensure accurate recording and follow-up.
v. Conduct annual reviews and health checks, ensuring all relevant data is recorded.
vi. Engage in opportunistic health promotion and offer support for lifestyle changes, including smoking cessation.
vii. To perform any Community Based Services (CBS) such as ear irrigation if appropriately trained.
viii. Administer medications in line with Patient Group Directions (PGDs), ensuring safe and legal compliance with prescribing protocols and patient eligibility criteria.
ix. Deliver patient care in alignment with NICE guidelines, incorporating evidence-based practices and current clinical standards into patient assessments and treatment plans.
x. Stay informed of updates to PGDs and NICE guidelines, applying any relevant changes to clinical practice within the scope of the role.
xi. Work closely with the GP partners, practice manager, Advanced Nurse Practitioner and the entire practice team to ensure cohesive and coordinated patient care.
2. Infection Control Lead
i. Develop, implement, and monitor infection control policies and procedures, ensuring compliance with national and local standards.
ii. Conduct regular infection control audits, such as hand hygiene and room cleanliness checks.
iii. Ensure that all clinical and non-clinical staff are educated and compliant with infection control measures.
iv. Oversee the disposal of clinical waste, correct usage of PPE, and handling of contaminated samples.
v. Ensure that infection control policies are up to date and disseminate any changes to staff promptly.
vi. Produce the IPC annual statement in collaboration with the Practice Manager and support staff compliance through audits, training sessions, and regular updates on infection control standards.
vii. Work alongside the Practice Manager to ensure all the above is completed.
3. Health Promotion and Patient Education
i. Educate patients on managing chronic diseases and lifestyle changes, including diet, exercise, and medication adherence.
ii. Support patients with health promotion activities, such as weight management and smoking cessation.
iii. Provide information on vaccination benefits and encourage uptake within eligible patient groups.
iv. Create and assess individual treatment plans for chronic disease patients, aimed at enhancing overall health and reducing long-term complications.
4. Documentation and Administration
i. Maintain accurate and up-to-date records in line with GDPR and practice policies.
ii. Input patient information, test results, and other relevant data into the electronic health record system (SystmOne).
iii. Complete own referrals and audits where possible.
iv. Complete documentation for Enhanced Services, and support administrative tasks required for claims processing when necessary.
v. Maintain accurate records of infection control audits, equipment checks, and stock management.
vi. Ensure the cost-effectiveness use of Practice resources.
5. Infection Control and Safety
i. Promote infection control practices throughout the practice and ensure staff compliance.
ii. Monitor and address any areas requiring improvement in infection prevention.
iii. Maintain clean and safe clinical areas in accordance with infection control standards.
iv. Ensure safe disposal of clinical waste and correct procedures for the use and disposal of sharps.
6. Communication and Collaboration
i. Work collaboratively with GPs, receptionists, and administrative staff to ensure seamless patient care.
ii. Address patient feedback and complaints with empathy and professionalism, escalating issues as needed to the Practice Manager.
iii. Attend team meetings, practice meetings, training sessions, and clinical updates to stay informed on best practices.
iv. Support the induction and training of new staff and students, offering guidance on clinical skills and infection control practices.
7. Premises
i. Ensure consulting rooms are cleaned and restocked after use, reporting any health and safety concerns.
ii. Open and lock the premises as required, understanding security protocols.
iii. Maintain health promotion materials and ensure the waiting area is welcoming and informative.
8. Training and Development
i. Engage in professional development and training, staying current with clinical and infection control advancements.
ii. Participate in annual appraisals and maintain required qualifications for registration.
iii. Attend primary care and nursing team meetings, Protected Learning Time (PLT) sessions, and health-focused workshops.
iv. Contribute to the training and supervision of junior staff and students, promoting a supportive learning environment.
9. Safeguarding and Delegation
i. Assist the clinical team with safeguarding matters, following local and national policies to ensure patient safety.
ii. Delegate clinical responsibilities within the nursing team appropriately, ensuring tasks are within each team members scope of practice.
The duties and responsibilities to be undertaken by members of the reception team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice, dependent on current and evolving practice workload and staffing levels.
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