At Wizu, we’re over bland, uninspiring workspaces. We do things differently—crafting vibrant, lively environments where businesses and individuals can thrive, and, we might be biased, but our members can’t help but love it! We believe in working hard, having fun, and seeing the results of our passion pay off.
To keep leading the way, we need talented people like you on board. Ready to join us? If you’re interested in creating a thriving opportunity, whilst building an incredible team to provide operational excellence within the Nottingham community, this could be for you.
Job Title: Community Manager
Reporting to: Allocated Regional Operations Manager
Purpose: Responsible for operational excellence within your centre, ensuring member satisfaction, retention and upselling is delivered and your centre is compliant and maintained.
Working Hours: Full time, 08:30-17:30, Monday-Friday, 40 hours a week
Location: Centre based – Wizu Workspace, Osprey House, Pegasus Business Park, 5 Beverley Rd, Derby, DE74 2TQ
Your key responsibilities will include (but not be limited to):
Operations
* Ensure you and your team deliver operational excellence within the centre.
* Manage the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.
* Ensure efficient day-to-day operations of the centre.
* Conduct the relevant monthly excellence checklists.
* Liaise with internal and external parties as appropriate.
* Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are completed.
* Assist with and respond to out-of-hours emergency requests.
Members
* Ensure membership records are accurate and current.
* Address and escalate where necessary member complaints or queries.
* Oversee and ensure all meetings and member events are of the highest standard.
* Facilitate office move-ins and departures.
* Ensure optimum member satisfaction and seek and record feedback as appropriate.
* Strive to provide consistent excellent service to all members.
* Update and promote the Wizu member portal.
Your Team
* Line manage the centre team, with a focus on learning and development and regular 1-2-1s.
* Ensure appropriate succession and contingency planning.
* Relay updates to your team where appropriate.
* Assist with training and onboarding new team members where necessary.
* Assist with the recruitment processes, onboarding and training of new staff.
Your Building
* Assist Site Services with the management of centre maintenance, including third party contractors and suppliers and the quality of any works.
* Responsible for ensuring appropriate upkeep and centre maintenance, including health and safety, fire regulations, checks and audits.
* Ensure centre compliance, including daily spot checks and floor walks.
* Ensure a comprehensive understanding of building specifics, including layout and compliance information.
* Manage facilities requests submitted to the Site Services team.
Sales and Finance
* Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
* Prioritise and conduct sales tours and co-working taster days, where necessary.
* Ensure centre staff are capable of delivering ‘the perfect tour’.
* Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
* Relay commercial member feedback to the sales team, including in relation to renewals, expansions, downsizing, terminations and queries.
* Ensure optimum retention and renewals by delivering operational and member excellence.
* Assist with sales and events in order to meet revenue targets and ensure the profitability of your centre.
* Conduct competitor research where appropriate.
* Support the centre profitability and efficiency, including in relation to staffing, salary and procurement requests.
* Ensure billing is carried out on time including monthly invoice checks, paying particular attention to ad hoc services being charged for.
* Adhere to the debt process.
* Ensure systems are adequately and efficiently kept up to date.
Candidate Profile
Element: Essential
Skills & Behaviours
* Flex industry or hospitality experience is preferable but not essential.
* At least 2 years of experience in a managerial position.
* Self-starter
* Enthusiastic
* Resilient and embraces change
* Presentable and professional with good attention to detail
* Excellent communicator (written & verbal)
* Problem solver
* Performance-Focused
* Has the ability to continually review and prioritise workload within a fast-paced environment
* Positive ‘can do’ attitude and a promoter of the Wizu brand and values
* Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
* Responsible for the success of your team and any learning and development needs
* Proven leadership qualities
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