What You'll Be Doing
Driving Operational Excellence
* Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times
* Implement store operations strategy to support sales growth and a great customer experience
* Ensure store labour is effectively deployed within budget to meet service and trading needs
* Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
* Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained
Leading People & Culture
* Inspire, support, and challenge your team to deliver their best through clear direction and coaching
* Foster a positive, collaborative team culture-lead by example and live Selco's values every day
* Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
* Empower colleagues to make decisions, encouraging ownership and accountability at all levels
* Recognise great performance and support your team through change with strong communication and clarity
Delivering for Our Customers
1. Set the tone for outstanding service, aligned with our value of being brilliant for our customers
2. Support colleagues in resolving customer issues...