About The Role Are you passionate about making a positive impact on a nation’s health and well-being? Swim England is the national governing body for aquatic sports. With 1000 affiliated clubs up and down the country who help everyone to enjoy swimming, diving, water polo and artistic swimming - and nurture our next generation of Olympic and Paralympic athletes. We are also passionate about wanting to make our nation healthier and happier. The Memberships Team has an exciting opportunity for an enthusiastic and dedicated individual to join our incredible team in Loughborough on a full-time (35 hours per week) basis as a Membership Engagement Advisor. As a Membership Engagement Advisor, you’ll be the friendly voice on the other end of the line - the first point of contact for potential new members as well as providing support to existing members. Key Responsibilities To support and serve all Swim England members, which include memberships across clubs, Institute of Swimming, Swim Schools and other relevant membership products. To engage in positive and friendly communications with new and existing members, as well as internal colleagues and other stakeholders through a variety of channels. Be comfortable answering enquiries in volume whilst giving each member the attention they need to ensure you provide relevant support. To grow your knowledge in all aspects of membership to ensure that the customer is given the best service possible. Being positive and open to new ways of working, ensuring that you adapt your style when dealing with customers. To support the wider team to ensure success in all department areas. Whilst ensuring all Swim England’s policies and best practices are followed. Identify areas of improvement within membership services and proactively look for solutions. To share a passion for aquatics and guide members through their Swim England journey, enabling them to make informed choices. Build and maintain an in-depth knowledge of membership systems in order to provide quality service and standard that our customers expect. Carry out any other duties within the scope, spirit and purpose of the job and proactively comply with organisation policies and procedures About You Your mission? To provide a friendly and positive outlook, with great attention to detail. We want you to be passionate about providing a quality service to our members with a commitment to serve an aquatics community to enable safe, enjoyable and successful experiences. Essential Criteria GCSE grade 4-9 in English & Maths Excellent communication skills with a focus on listening and acute attention to detail. Well organised and able to prioritise workload Excellent administrative and customer service skills Ability to adapt and contribute to a changing environment. A strong teamwork ethic, with the ability to collaborate effectively. Confident in using a variety of technology such as Microsoft 365. Proven organisational skills and the ability to manage multiple projects effectively. Desirable Knowledge of membership products and best practice Knowledge of sports governing bodies and Swim England Previous experience working in a customer service role. If you feel you have the suitable skills and attributes for this position then we would love to read your application, detailing how you meet the brief, and how you believe you’re the right candidate for this opportunity. For an informal conversation about the role, please contact careersswimming.org and we’ll put you in touch with the relevant person. Please be advised that we cannot offer visa sponsorship and that you must have the right to work in the UK to apply or be considered for this role. About Us Our Purpose and Vision As the recognised national governing body for swimming, artistic swimming, diving and water polo in England, Swim England helps people learn how to swim, enjoy the water safely, and compete in all our sports. Our Vision is to champion a healthy and successful nation through swimming and aquatic activity.