Think Accountancy & Finance are delighted to be working with a culture filled company offering an exciting opportunity for an experienced and confident Credit Controller.
If you're looking for a role where you can lead the credit control function, this is your chance to play a key part in a supportive, employee-focused business.
In this position, you'll be responsible for handling overdue payments, managing cancellations, and ensuring smooth operational processes. You'll work closely with a friendly and driven team while also liaising with other areas of the business, so exceptional communication is key.
Key Responsibilities
* Proactively manage outstanding payments, contacting customers to resolve overdue accounts.
* Ensure all communication with customers is professional and in line with company policies.
* Handle service cancellation requests, providing necessary contractual details and calculating any early termination charges.
* Maintain accurate records of all communications and payments.
* Collaborate with internal teams to resolve issues and ensure a smooth process.
Ideal Candidate Requirements
1. A confident and assertive communicator, comfortable handling difficult conversations.
2. Experience in a customer-facing role and managing accounts.
3. Previous experience in credit control and dealing with overdue accounts.
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